IT Customer Support Technician, ATR
Idaho National Laboratory is hiring an IT Customer Support Technician to work on our Service Desk Management team. Our team works a 4x10 schedule located out of our Advanced Test Reactor (ATR) Desert Site facility with every Friday off.
You will be responsible for installing, maintaining, and repairing computer systems and networks to ensure the stable operation of the organization’s IT assets. This includes diagnosing hardware and software issues, performing system upgrades, mitigating security vulnerabilities, and providing technical support to staff and users.
Responsibilities Include:
- Provide technician support to diagnose and resolve equipment installs, tests, upgrades, Software installation, Software updates, and maintains, including preventive maintenance on enterprise peripherals, hardware, software, network hardware, and software components.
- Repair and maintain equipment while minimizing customer down time.
- Support and maintain ongoing development and continuous integration testing of research software and computational frameworks for end-user level workstations.
- Provide administration and support related to applicable operating systems.
- Manage hardware including racking, networking, and repairing systems as needed.
- Configure and maintain continuous integration software.
- Patch and maintain systems in accordance with company cyber-security standards.
Minimum Requirements:
- Level 3: HS Diploma or equivalent and 4 years of relevant experience with a preference of an Associate's degree in computer science, Information Technology, or directly related field.
- Level 4: HS Diploma or equivalent and 6 years of relevant experience with preference of an Associate’s degree in computer science, Information Technology, or a related field and two years of relevant experience.
- Minimum of 2 years of experience in a technical support or computer technician role.
- This position requires the ability to obtain and maintain a Department of Energy "L" clearance, which requires US Citizenship.
Ideal Candidate will have:
- Certifications: A+ Certification, Network+ Certification, or similar IT certifications are desirable.
- Technical Skills: Proficient in Microsoft Window and Mac operating systems, Experience with common software applications and tools, Knowledge of network protocols and security.
Job Information:
- The pay range for this position is: Level 3 ($26.36 - $43.48) / Level 4 ($30.84 - $50.87). At Idaho National Laboratory compensation decisions are determined using factors such as education, relevant experience, and other credentials.
- TDP: This is a testing designated position; you will be required to submit to a pre-employment drug screen and periodic drug testing throughout the term of your employment.
- Multi-Level: This is a multi-level posting and you will be placed at the appropriate level dependent on depth and breadth of proven experience and skills.
Physical Requirements
While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, use hands to handle materials, manipulate tools, keyboard and type, operate a motor vehicle, reach with hands and arms, and operate job-related equipment. The employee must occasionally lift and/or move up to 25 pounds with assistance. Sufficient visual acuity and hearing capacity to perform the essential functions and interact with people is required. Position may require overtime/irregular hours and working alone. May be exposed to discomforts associated with constant monitoring of computer video display screens. Intermittent exposure to stress as a result of human behavior and various responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits and Relocation
- Medical, Dental, Vision, and Flexible Spending Accounts
- 401(k) with a 4.2% employer contribution and up to 4.8% match
- Paid time off (personal leave)
- Employee Education Program (tuition assistance)
- Benefit eligibility subject multiple factors, including employment status and position classification.
At this time, BEA will not sponsor any H1-B visas obtained outside of the United States of America (U.S.A.), including consular visas.
INL is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy’s mission in nuclear energy research, science, and national defense. With more than 6,300 scientists, researchers, and support staff, the laboratory works with national and international governments, universities and industry partners to change the world’s energy future and secure our nation’s critical infrastructure.
INL Mission
Our mission is to discover, demonstrate and secure innovative nuclear energy solutions, other clean energy options and critical infrastructure.
INL Vision
Our vision is to change the world’s energy future and secure our nation’s critical infrastructure.
Selective Service Requirements
To be eligible for employment at INL males born after December 31, 1959 must have registered with the Selective Service System (SSS). For more information see www.sss.gov.
Equal Employment Opportunity
Idaho National Laboratory (INL) is an Equal Employment Opportunity (EEO) employer. It is the policy of INL to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Reasonable Accommodation
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Other Information
When applying to positions please provide a resume and answer all questions on the following screens. Applicants, who fail to provide a resume or answer the questions, may be deemed ineligible for consideration.
INL does not accept resumes from third party vendors unsolicited.